Shipping policy

We ship Australia-wide and to selected international destinations. All prices are in Australian dollars (AUD).

Processing time

Orders are processed within 1-2 business days. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email with tracking details once your order ships.

Domestic shipping (Australia)

Method Cost Estimated delivery
Standard $11.00 AUD 3-7 business days
Standard — orders $100 AUD and over Free 3-7 business days
Express $15.00 AUD 1-3 business days

Free standard shipping applies automatically at checkout to orders with a total of $100 AUD or more, before shipping costs and after any discounts.

Click and collect

Free pick-up is available from our pick-up point in Toowong, Brisbane. Select "Pick up" at checkout. We will email you the pick-up address and let you know when your order is ready to collect, usually within 1-2 business days. Please bring your order confirmation and photo ID.

International shipping

Standard international shipping is a flat $20.00 AUD to the following destinations: United Arab Emirates, Austria, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore and the United States.

Estimated delivery is 7-21 business days depending on destination and customs processing.

Customs, duties and taxes

International orders may be subject to import duties, taxes and customs fees levied by the destination country. These charges are not included in your order total and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount. Please check with your local customs office before ordering.

Delays, damage and lost parcels

We are not responsible for delays caused by the carrier, customs processing, weather or other events outside our control. If your order arrives damaged, or has not arrived within the estimated timeframe, contact us at contact@evstockroom.com.au with your order number and we will work with the carrier to resolve it.

Incorrect addresses

Please check your shipping address carefully at checkout. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery at your cost.

Contact

Questions about shipping? Email us at contact@evstockroom.com.au.