Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes those rights.
In addition to your rights above, we accept change-of-mind returns within 30 days of delivery, provided the item is:
Change-of-mind return postage is at your cost, and the original shipping charge is not refunded. We recommend using a tracked service, as we cannot process a return we do not receive.
If your item arrives faulty, damaged or is not what you ordered, contact us at contact@evstockroom.com.au within 7 days of delivery with your order number and photographs of the issue. We will cover return postage and, at your election where the failure is major, provide a repair, replacement or refund.
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
The fastest way to get the item you want is to return the original item and place a new order once your return is accepted.
Email contact@evstockroom.com.au with any questions about returns or refunds.
